Frequently Asked Questions - FAQ's

Find answers to common questions about orders, shipping, returns, etc.

Order Information

How long will delivery take?

- Cairo & Giza: within 1-2 days
- Alexandria: within 1-2 days
- Rest of Egypt: 2ā€“3 working days
- Same-day delivery may be available in some areas.

Delivery charges for orders from the Online Shop?

Shipping fee: 100 EGP for all 27 governorates in Egypt.

What exactly happens after ordering?
  1. You will get a confirmation message.
  2. Our team will get your order ready for delivery.
  3. A delivery agent will contact you before sending the order.
  4. You can check the product before you pay.
Do I receive an invoice for my order?

Yes, you will receive an invoice for your order with details of the products you purchased, including prices and applicable fees.

Payment Information

How can I return an item?

- You can ask for a return within 48 hours after you get your order.
- Just contact us on Instagram or by phone, and we will help you.
- The product must be unused and in the original condition.

Can I get my refund to the same payment method?

Yes, all refunds are given back to the same payment method you used when you bought the product.

For cash on delivery orders, we will send the refund via bank transfer or mobile wallet.

What should I do if I receive a damaged or wrong product?

If you receive a damaged product or an item different from what you ordered, please contact us immediately via Instagram or phone. We will review the case and either replace the product or issue a refund, whichever you prefer.

Can I change or cancel my order?

You can only return an order or item within 24 hours of receiving it. The item must be in the same condition as when you received it. Please note that shipping fees are non-refundable. You can try the product before making the payment, and if it doesnā€™t fit or you donā€™t like it, you can return it directly to the delivery agent.

Ų§Ł„Ų£Ų³Ų¦Ł„Ų© Ų§Ł„Ų“Ų§Ų¦Ų¹Ų©

Ų§ŲØŲ­Ų« Ų¹Ł† Ų„Ų¬Ų§ŲØŲ§ŲŖ Ł„Ł„Ų£Ų³Ų¦Ł„Ų© Ų§Ł„Ų“Ų§Ų¦Ų¹Ų© Ų­ŁˆŁ„ Ų§Ł„Ų·Ł„ŲØŲ§ŲŖŲŒ Ų§Ł„Ų“Ų­Ł†ŲŒ Ų§Ł„Ų„Ų±Ų¬Ų§Ų¹ŲŒ ŁˆŁ…Ų§ Ų„Ł„Ł‰ Ų°Ł„Łƒ.

Ł…Ų¹Ł„ŁˆŁ…Ų§ŲŖ Ų§Ł„Ų·Ł„ŲØ

ŁƒŁ… Ł…Ł† Ų§Ł„ŁˆŁ‚ŲŖ Ų³ŲŖŲ³ŲŖŲŗŲ±Ł‚ Ų¹Ł…Ł„ŁŠŲ© Ų§Ł„ŲŖŁˆŲµŁŠŁ„ŲŸ
  • Ų§Ł„Ł‚Ų§Ł‡Ų±Ų© ŁˆŲ§Ł„Ų¬ŁŠŲ²Ų©: Ų®Ł„Ų§Ł„ 1-2 Ų§ŁŠŲ§Ł… Ų¹Ł…Ł„
  • Ų§Ł„Ų„Ų³ŁƒŁ†ŲÆŲ±ŁŠŲ©: Ų®Ł„Ų§Ł„ 1-2 Ų§ŁŠŲ§Ł… Ų¹Ł…Ł„
  • ŲØŲ§Ł‚ŁŠ Ł…Ų­Ų§ŁŲøŲ§ŲŖ Ł…ŲµŲ±: Ł…Ł† 2 Ų„Ł„Ł‰ 3 Ų£ŁŠŲ§Ł… Ų¹Ł…Ł„
  • Ų®ŲÆŁ…Ų© Ų§Ł„ŲŖŁˆŲµŁŠŁ„ ŁŁŠ Ł†ŁŲ³ Ų§Ł„ŁŠŁˆŁ… Ł‚ŲÆ ŲŖŁƒŁˆŁ† Ł…ŲŖŲ§Ų­Ų© ŁŁŠ ŲØŲ¹Ų¶ Ų§Ł„Ł…Ł†Ų§Ų·Ł‚.
Ų±Ų³ŁˆŁ… Ų§Ł„Ų“Ų­Ł† Ł„Ł„Ų·Ł„ŲØŲ§ŲŖ Ł…Ł† Ų§Ł„Ł…ŲŖŲ¬Ų± Ų§Ł„Ų„Ł„ŁƒŲŖŲ±ŁˆŁ†ŁŠŲŸ

Ų±Ų³ŁˆŁ… Ų§Ł„Ų“Ų­Ł†: 100 Ų¬Ł†ŁŠŁ‡ Ł…ŲµŲ±ŁŠ Ł„Ų¬Ł…ŁŠŲ¹ 27 Ł…Ų­Ų§ŁŲøŲ© ŁŁŠ Ł…ŲµŲ±.

Ł…Ų§Ų°Ų§ ŁŠŲ­ŲÆŲ« ŲØŲ§Ł„Ų¶ŲØŲ· ŲØŲ¹ŲÆ ŲŖŁ‚ŲÆŁŠŁ… Ų§Ł„Ų·Ł„ŲØŲŸ
  • Ų³ŲŖŲŖŁ„Ł‚Ł‰ Ų±Ų³Ų§Ł„Ų© ŲŖŲ£ŁƒŁŠŲÆ Ł„Ų·Ł„ŲØŁƒ.
  • Ų³ŁŠŁ‚ŁˆŁ… ŁŲ±ŁŠŁ‚Ł†Ų§ ŲØŲŖŲ­Ų¶ŁŠŲ± Ų·Ł„ŲØŁƒ Ł„Ł„Ų“Ų­Ł†.
  • Ų³ŁŠŲŖŁˆŲ§ŲµŁ„ Ł…Ų¹Łƒ Ł…Ł†ŲÆŁˆŲØ Ų§Ł„ŲŖŁˆŲµŁŠŁ„ Ł‚ŲØŁ„ Ų„Ų±Ų³Ų§Ł„ Ų§Ł„Ų·Ł„ŲØ.
  • ŁŠŁ…ŁƒŁ†Łƒ ŁŲ­Ųµ Ų§Ł„Ł…Ł†ŲŖŲ¬ Ł‚ŲØŁ„ Ų§Ł„ŲÆŁŲ¹.
Ł‡Ł„ Ų£ŲŖŁ„Ł‚Ł‰ ŁŲ§ŲŖŁˆŲ±Ų© Ł„Ų·Ł„ŲØŁŠŲŸ

Ł†Ų¹Ł…ŲŒ Ų³ŲŖŲŖŁ„Ł‚Ł‰ ŁŲ§ŲŖŁˆŲ±Ų© Ł„Ł„Ų·Ł„ŲØ ŲŖŲ­ŲŖŁˆŁŠ Ų¹Ł„Ł‰ ŲŖŁŲ§ŲµŁŠŁ„ Ų§Ł„Ł…Ł†ŲŖŲ¬Ų§ŲŖ Ų§Ł„ŲŖŁŠ Ł‚Ł…ŲŖ ŲØŲ“Ų±Ų§Ų¦Ł‡Ų§ Ł…Ų¹ Ų§Ł„Ų£Ų³Ų¹Ų§Ų± ŁˆŲ§Ł„Ų±Ų³ŁˆŁ… Ų§Ł„Ł…Ł‚Ų±Ų±Ų©.

Ł…Ų¹Ł„ŁˆŁ…Ų§ŲŖ Ų§Ł„ŲÆŁŲ¹

ŁƒŁŠŁ ŁŠŁ…ŁƒŁ†Ł†ŁŠ Ų„Ų±Ų¬Ų§Ų¹ Ł…Ł†ŲŖŲ¬ŲŸ

ŁŠŁ…ŁƒŁ†Łƒ Ų·Ł„ŲØ Ų§Ł„Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ Ų®Ł„Ų§Ł„ 48 Ų³Ų§Ų¹Ų© Ł…Ł† Ų§Ų³ŲŖŁ„Ų§Ł… Ų§Ł„Ų·Ł„ŲØ.

ŁŁ‚Ų· ŲŖŁˆŲ§ŲµŁ„ Ł…Ų¹Ł†Ų§ Ų¹ŲØŲ± Ų„Ł†Ų³ŲŖŲ¬Ų±Ų§Ł… Ų£Łˆ Ų§Ł„Ł‡Ų§ŲŖŁŲŒ ŁˆŲ³Ł†Ų³Ų§Ų¹ŲÆŁƒ.

ŁŠŲ¬ŲØ Ų£Ł† ŁŠŁƒŁˆŁ† Ų§Ł„Ł…Ł†ŲŖŲ¬ ŲŗŁŠŲ± Ł…Ų³ŲŖŲ®ŲÆŁ… ŁˆŲØŲ­Ų§Ł„ŲŖŁ‡ Ų§Ł„Ų£ŲµŁ„ŁŠŲ©.

Ł‡Ł„ ŁŠŁ…ŁƒŁ†Ł†ŁŠ Ų§Ų³ŲŖŲ±ŲÆŲ§ŲÆ Ų£Ł…ŁˆŲ§Ł„ŁŠ ŲØŁ†ŁŲ³ ŁˆŲ³ŁŠŁ„Ų© Ų§Ł„ŲÆŁŲ¹ŲŸ

Ł†Ų¹Ł…ŲŒ ŁŠŲŖŁ… Ų±ŲÆ Ų¬Ł…ŁŠŲ¹ Ų§Ł„Ł…ŲØŲ§Ł„Ųŗ Ų„Ł„Ł‰ Ł†ŁŲ³ ŁˆŲ³ŁŠŁ„Ų© Ų§Ł„ŲÆŁŲ¹ Ų§Ł„ŲŖŁŠ Ų§Ų³ŲŖŲ®ŲÆŁ…ŲŖŁ‡Ų§ Ų¹Ł†ŲÆ Ų§Ł„Ų“Ų±Ų§Ų”.

ŲØŲ§Ł„Ł†Ų³ŲØŲ© Ł„Ł„Ų·Ł„ŲØŲ§ŲŖ Ų§Ł„Ł…ŲÆŁŁˆŲ¹Ų© Ų¹Ł†ŲÆ Ų§Ł„Ų§Ų³ŲŖŁ„Ų§Ł…ŲŒ Ų³Ł†Ł‚ŁˆŁ… ŲØŲ„Ų±Ų¬Ų§Ų¹ Ų§Ł„Ł…ŲØŁ„Ųŗ Ų¹Ł† Ų·Ų±ŁŠŁ‚ ŲŖŲ­ŁˆŁŠŁ„ ŲØŁ†ŁƒŁŠ Ų£Łˆ Ł…Ų­ŁŲøŲ© Ų„Ł„ŁƒŲŖŲ±ŁˆŁ†ŁŠŲ©.

Ł…Ų§Ų°Ų§ Ų£ŁŲ¹Ł„ Ų„Ų°Ų§ Ų§Ų³ŲŖŁ„Ł…ŲŖ Ł…Ł†ŲŖŲ¬Ł‹Ų§ ŲŖŲ§Ł„ŁŁ‹Ų§ Ų£Łˆ ŲŗŁŠŲ± ŲµŲ­ŁŠŲ­ŲŸ

Ų„Ų°Ų§ Ų§Ų³ŲŖŁ„Ł…ŲŖ Ł…Ł†ŲŖŲ¬Ł‹Ų§ ŲŖŲ§Ł„ŁŁ‹Ų§ Ų£Łˆ ŲŗŁŠŲ± Ų§Ł„Ų°ŁŠ Ų·Ł„ŲØŲŖŁ‡ŲŒ ŁŠŲ±Ų¬Ł‰ Ų§Ł„ŲŖŁˆŲ§ŲµŁ„ Ł…Ų¹Ł†Ų§ ŁŁˆŲ±Ł‹Ų§ Ų¹ŲØŲ± Ų„Ł†Ų³ŲŖŲ¬Ų±Ų§Ł… Ų£Łˆ Ų§Ł„Ł‡Ų§ŲŖŁ. Ų³Ł†Ł‚ŁˆŁ… ŲØŁ…Ų±Ų§Ų¬Ų¹Ų© Ų§Ł„Ų­Ų§Ł„Ų© ŁˆŲŖŲØŲÆŁŠŁ„ Ų§Ł„Ł…Ł†ŲŖŲ¬ Ų£Łˆ Ų§Ų³ŲŖŲ±Ų¬Ų§Ų¹ Ų§Ł„Ł…ŲØŁ„Ųŗ Ų­Ų³ŲØ Ł…Ų§ ŁŠŁ†Ų§Ų³ŲØŁƒ.

Ł‡Ł„ ŁŠŁ…ŁƒŁ†Ł†ŁŠ ŲŖŲ¹ŲÆŁŠŁ„ Ų£Łˆ Ų„Ł„ŲŗŲ§Ų” Ų·Ł„ŲØŁŠŲŸ

ŁŠŁ…ŁƒŁ†Łƒ ŁŁ‚Ų· Ų„Ų±Ų¬Ų§Ų¹ Ų§Ł„Ų·Ł„ŲØ Ų£Łˆ Ų§Ł„Ł…Ł†ŲŖŲ¬ Ų®Ł„Ų§Ł„ 24 Ų³Ų§Ų¹Ų© Ł…Ł† Ų§Ų³ŲŖŁ„Ų§Ł…Ł‡.

ŁŠŲ¬ŲØ Ų£Ł† ŁŠŁƒŁˆŁ† Ų§Ł„Ł…Ł†ŲŖŲ¬ ŁŁŠ Ł†ŁŲ³ Ų§Ł„Ų­Ų§Ł„Ų© Ų§Ł„ŲŖŁŠ ŲŖŁ… Ų§Ų³ŲŖŁ„Ų§Ł…Ł‡ ŲØŁ‡Ų§.

ŁŠŲ±Ų¬Ł‰ Ł…Ł„Ų§Ų­ŲøŲ© Ų£Ł† Ų±Ų³ŁˆŁ… Ų§Ł„Ų“Ų­Ł† ŲŗŁŠŲ± Ł‚Ų§ŲØŁ„Ų© Ł„Ł„Ų§Ų³ŲŖŲ±ŲÆŲ§ŲÆ.

ŁŠŁ…ŁƒŁ†Łƒ ŲŖŲ¬Ų±ŲØŲ© Ų§Ł„Ł…Ł†ŲŖŲ¬ Ł‚ŲØŁ„ Ų§Ł„ŲÆŁŲ¹ŲŒ ŁˆŲ„Ų°Ų§ Ł„Ł… ŁŠŁ†Ų§Ų³ŲØŁƒ Ų£Łˆ Ł„Ł… ŁŠŲ¹Ų¬ŲØŁƒŲŒ ŁŠŁ…ŁƒŁ†Łƒ Ų„Ų±Ų¬Ų§Ų¹Ł‡ Ł…ŲØŲ§Ų“Ų±Ų© Ų„Ł„Ł‰ Ł…Ł†ŲÆŁˆŲØ Ų§Ł„ŲŖŁˆŲµŁŠŁ„.